FOI release

Repeat-complaint assessment policies,

Case reference FOI2026/02143

Received 16 October 2026

Published 10 November 2026

Request

This is a NEW Freedom of Information Act 2000 request, separate from FOI2026/01565 and subject access request DPR2026/01566. Please provide information held by City of London Police concerning its processes for identifying repeated concerns about police officers, specifically: 1. Current policies, SOPs or guidance governing checks of prior complaints, misconduct or conduct concerns when a new complaint concerns a stop and search, detention, use of force or discrimination. 2. Current threshold criteria for supervisory escalation, misconduct referral, remedial training or organisational learning where repeated complaints or themes are identified. 3. Any policy describing how findings and civil claims resolved by admissions or settlements are considered in organisational learning and later complaints handling. 4. For the latest three completed financial years, already-held force-wide anonymised annual complaint statistics categorised as stops/stop-and-search, use of force, unlawful detention and discrimination, with already-held outcome breakdowns and field definitions where available.

Response

1. The AA assessment will review a complaint or conduct history of the

subject, and this will form part of the assessment consideration. There is

reference made to considering previous history in the following guidance

documents, 1) IOPC Statutory Guidance on the Police Complaints System,

2) College of Policing Guidance on outcomes in police misconduct

proceedings and 3) Home Office Guidance Conduct, Efficiency and

Effectiveness: Statutory Guidance on Professional Standards,

Performance and Integrity in Policing.

2. The above guidance documents contain helpful information on how to assess PSD referrals and each case is dealt with according to the circumstances. There is no set thresholds of when referrals are escalated to PSD by supervisors.

When organisational learning is identified PSD work with relevant areas of the force to share the learning to the workforce.

3. PSD work closely with relevant legal teams on civil claims and assess each case to identify organisational learning. Complaint handling and how civil claims are dealt with are subject to different processes/procedures but all information is considered when decisions are made on handling outcomes.

4. Please find below the IOPC link covering the past three years.

Police complaints statistics | Independent Office for Police Conduct (IOPC)

Documents

There are no documents for this release.

This is City of London Police's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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